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Is It Really Free?
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The latest trend in computer support today is remote access, where a remote IT support person accesses your system via the internet, takes control of your keyboard & mouse, and attempts to resolve your problem while you sit in amazement. While the service is far from perfect, it frequently results in a very satisfied customer. If you search the internet today, you will likely find hundreds of websites that are currently offering this type of service, and some that are actually pretty good at it. Unfortunately, what you won’t find is what we offer.
Free Remote IT Support
No credit card numbers! No trial subscriptions! No first born promises!
How do you get support? You just register by clicking on the "Get Started" link in the Main Menu. You will receive a confirmation email to activate your account (no personal information will be collected except your name and a valid email address). Once you've completed activation simply log in. Logging into the website allows you to gain access to the Get a Support Key and the Start a Support Session link. If a support representative is online, ( Look for the "Online" status message in the top right corner of the screen) click on the "Get a Support Key" link. Support keys are broadcast on Twitter and are first come, first serve. Once you have a Support Key, click on the "Start a Support Session" link, enter your name and the Support Key to begin your session. For more information on how a remote session works, click on the "Remote IT Demo".
Can we fix every problem? Absolutely Not and any remote support company who claims they can is not being truthful. Some problems (certain hardware issues, stubborn viruses, software incompatibilities, etc) can not be fixed remotely, and may require an onsite visit or a trip to the shop. What we guarantee is that if we can’t fix your problem, you will at least receive a complete understanding of the issue, and some advice on what will need to be done in order to get your problem solved. We are not here to upsell you, and do not offer any paid services on the website.
So why are we doing this? The main motivation for the site is to introduce more users to the advantages of Remote IT support. The free support is provided by employed support technicians who work in industry and the quality is excellent. The bet is that as more users discover the advantages, they will be more inclined to use and trust this type of paid service in the future. We will start offering references to qualified paid support providers in the future. If you currently work for a paid support provider and are interested in affiliating with our site, please click on the "Affiliate" link in the Main Menu.
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